Solutions Overview
Unified Customer Experience Analytics (CEA) Solution
Unified Customer Experience Analytics (CEA) framework is an end to end customer experience intelligence solution. It collects, integrates and analyzes customer interactions data from various customer touch points such as Contact Center, IVR, Website, Back-office and CRM. It helps discover the experience that the customers go through during their interactions... More
Enterprise analytics solution is highly suitable for general purpose MIS requirements and serves as a front end for large enterprise applications such as ERP and other 3rd party applications. It presents ‘one version of the truth’ to all the stakeholders using multi-dimensional reports, dashboards, alerts... More
Web 2.0 Collaborative Performance Management Solution
Collaborative performance management solution makes collaborative contribution a part of employees’ daily work life by becoming the preferred ‘workplace’ for them. It makes usage of performance data a pervasive business practice by leveraging Web 2.0 in a task specific manner... More
