Metrica Systems short listed to be profiled in NASSCOM’s ‘Showcase of Innovation Book 2006’.

NASSCOM (National Association of Software and Service Companies), the premier trade body and the chamber of commerce of the IT software and services industry in India, has short listed Metrica Systems to be featured in the Showcase of Innovation Book 2006. In order to promote innovation in the Indian IT-BPO industry, especially the energetic and proactive emerging companies, NASSCOM has been spearheading a special initiative.

The book is an attempt to showcase the Innovation in India and the aims to provide a perspective on the concept of innovation in the Indian IT- BPO industry. The Innovation book will be launched at the NASSCOM 2007 - India Leadership Forum scheduled in Mumbai from 7-9th February 2007. All the delegates would be getting a complimentary copy to the book. The Innovation book will also be made available through the NASSCOM web site.

Metrica Systems has been short listed under the Product Innovation category.

About Metrica Systems:

Metrica Systems is a provider of end to end Operations Support Systems (OSS) for contact centers and back office processing centers - be it in-house center or outsourcing service provider. CenterWorksTM suite of products from Metrica Systems is a comprehensive performance management solution that improves overall efficiency of the contact center by providing complete control on the service delivery operations.

The unique features of CenterWorks suite are:

• 360° approach (integration of Operations, HR, Quality, Training and Technology functions) to manage the service delivery more   efficiently
• Unified KPI reporting as well as flexible workflow for key functions to provide management control
• Custom designed for Contact Centers
• Ability to customize the solution quickly at site as per customer requirements
• Solution framework in line with COPC specifications
• Cost effectiveness