Overview

Metrica Systems is an innovative customer service delivery optimization solution provider based in Bangalore, India. Metrica’s revolutionary Web 2.0 based collaborative analytics solutions help improve the overall brand experience of your customers. Our solutions are comprehensive, customizable and cost effective. Typical users are large B2C organizations and 3rd party Contact Center / BPO service providers.

Team
Metrica is managed by an experienced team of professionals with previous work experience in organizations such as Cisco Systems, NCR Corp and Tata Telecom (presently Avaya GlobalConnect) and AT&T. The team has very strong hands on experience in customer service delivery operations and technologies.

The team is also advised by several senior level professionals in the global technology vendor organizations as well as leading contact centers in India.