Overview

Metrica Systems is an innovative customer experience delivery and performance management products and solutions provider. Metrica's revolutionary Unified Customer Experience Analytics solution framework helps improve the overall customer experience across the touch points such as Contact Center, IVR, Web self-service, Social Media, Back-office and Retail outlets holistically.

Our refreshingly new approach to manage the complexities involved in managing multi-channel customer experience delivery is very comprehensive and effective. It eliminates the traditional isolated / siloed views of customer interactions with the company by unifying and analyzing data from multiple service delivery channels. Our framework encompasses monitoring of all your customer service delivery channels, customer feedback channels, people resources, business partners and the technology components to ensure that unparalleled customer experience is delivered consistently 24/7.

Our analytics solutions are customizable and cost effective. Typical users are large B2C organizations (such as telcos, banks, financial services organizations etc) and outsourcing Contact Center / BPO service providers.

Team

Metrica is managed by an experienced team of professionals with previous work experience in organizations such as Cisco Systems, NCR Corp and Tata Telecom (presently Avaya GlobalConnect) and AT&T. The team has very strong hands on experience in customer service delivery operations and technologies.

The team is also advised by several senior level professionals in the global technology vendor organizations as well as leading contact centers in India.